All rates are quoted in New Zealand Dollars (NZD) on a per night per property basis and include Goods and Services Tax (GST) of 15%. All other transactions are in NZD and include GST of 15%.

Reservations

Age: You must be 18 years or over.

Payment

All reservations made through this website must be accompanied by a valid credit/debit card. 20% of the reservation will be charged at the time of the booking. The remainder will be charged 14 days before check-in.

Credit Card (Visa, Mastercard, AMEX):

A 2.9% credit card fee applies to credit card transactions . This will be automatically applied at the time of payment.

Bank Transfer:

Occasionally we do allow bank transfer. Any bank transfer fees are payable by the guest. Please confirm with your bank that your payment includes bank transfer fees for sending and receiving.

Security Bond

We do charge a security deposit which is refunded if the property has not been damaged in any way. Please note that the refund usually takes 5-7 days depending on your credit card company.

Cancellation & Refund Policy

Before you book, make sure you’re comfortable with our cancellation policy which applies even if you cancel for illness or disruptions caused by COVID-19.

- To receive a full refund, you must cancel at least 30 days before check-in

- If you cancel between 7 and 30 days before check-in, you’ll be refunded 50% for all nightsIf you cancel less than 7 days before check-in, there is no refund

- You can also receive a full refund if you cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

All cancellations and amendments must be received via email (hello@stayluxe.co.nz), or your booking agent. Refunds will only be made to the credit/debit card charged for the original transaction.

Arrival and Departure Times

Check In: anytime after 3:00pm

Check Out: anytime before 10:00am

48 hours prior to your arrival you will be issued with your check-in instructions.

Smoking

We have a strict non-smoking or vaping policy for all of our guests on our properties. If we detect the home has been smoked in you will forfeit your bond.

Damage

We understand that accidents can happen and we would appreciate you letting us know immediately when a spillage or breakage occurs. This enables us to attend to this immediately to minimise long term damage and potential claim for costs. Any other damages or breakages that are caused through carelessness or disrespect of our property will be charged accordingly.

Parties, Pre Ball, After Ball, Hen or Stag Parties

Strictly Not Permitted

Contact Us